世界银行-2024财年智利国家意见调查报告（英）.pdf

FY2024ChileCountryOpinionSurveyReportECRBusinessIntelligenceTeam|April2024PublicDisclosureAuthorizedPublicDisclosureAuthorizedPublicDisclosureAuthorizedPublicDisclosureAuthorizedAcknowledgementsTheChileCountryOpinionSurveyispartoftheCountyOpinionSurveyProgramseriesoftheWorldBankGroup.ThisreportwaspreparedbytheBusinessIntelligence(BI)team,ledbyJoséDeBuerba(SeniorExternalAffairsOfficer)andSvetlanaMarkova(SeniorExternalAffairsOfficer).YuliaDanilina,JessicaCameron,NanLin,andSofyaGubaydullinaoversawthedesign,reporting,andanalysisofthesurveyresults.NoreenWambuiandIrinaPopovaprovideddatasupport.BIacknowledgesthesignificantcontributionfromtheChilecountryteamandindependentfieldingagency,CademResearchandStrategy.Inparticular,BIisgratefulforthesupportfromRossanaPaolaLucoRepossi(ExternalAffairsOfficer)whocoordinatedthesurvey-relatedactivitiesfromSantiago,Chile.ContentsObjectivesMethodologyOverviewOverallContextOverallAttitudesTowardtheWorldBankGroupWorldBankGroup’sSupportinDevelopmentAreasWorldBankGroup’sWorkandEngagementontheGroundinChileFinancialInstrumentsandKnowledgeWorkTheFutureRoleoftheWorldBankGroupinChileCommunicationandOutreachDemographicsoftheSampleandDetailedMethodology3ObjectivesThissurveywasdesignedtoassisttheWorldBankGroup(WBG)ingainingabetterunderstandingofhowstakeholdersinChileperceivetheWBG.Thesurveyexploredthefollowingquestions:1.OverallContext:HowfamiliararestakeholderswiththeWBG?HowmuchdotheytrusttheWBG?2.KeyIndicators:WhatopiniondokeystakeholdershaveoftheWBGwhenitcomestoitseffectiveness,relevance,alignmentwithChile’sdevelopmentpriorities,andotherkeyindicators?Areopinionsimprovingordeclining?3.DevelopmentPriorities:Whatareasofdevelopmentareperceivedtobethemostimportant?Havetheprioritieschangedoverthepastfouryears?HoweffectiveistheWBGperceivedtobeintheseareas?4.EngagementandWorkontheGround:WhatdokeystakeholdersvaluethemostandtheleastwhenitcomestotheWBG’sworkinChile?HowistheWBGperceivedasadevelopmentpartner?Areopinionsimprovingordeclining?5.FinancialInstrumentsandKnowledgeWork:WhatopiniondokeystakeholdershaveofWBGfinancialinstrumentsandknowledgeproducts?Areopinionsimprovingordeclining?Whatarestakeholders’suggestionstoimproveWBG’seffectiveness?6.CommunicationandOutreach:Whatarethepreferredcommunicationchannels?Aretheredifferencesamongstakeholdergroupsintermsofpreferredchannels?4QMethodologyOverview▪FieldedNovember2023–February2024▪870potentialparticipantswereaskedtocompleteamostlyquantitativesurvey▪Respondentscompletedthequestionnaireonline▪ListofnamesprovidedbytheWBGcountryteamandsupplementedbythefieldingagency▪Processmanagedonthegroundbythefieldingagency▪301participants(35%responserate)▪65%fromtheMetropolitanregion▪30%currentlycollaboratewiththeWBG▪ComparedtoFY20CountrySurvey▪166participants(22%responserate)▪Respondentscompletedthequestionnaireonline▪29%collaboratedwiththeWBGClickherefordetailsoftheRespondentSampleandMethodology.529%24%10%8%8%8%5%5%4%LocalGovernmentOfficeorStaffGovernmentInstitutionPrivateSectorAcademia/ResearchCentersOffi