2024年科技对工作场所的影响（英）.pdf

2024ReportTheImpactofTechnologyontheWorkplaceContents:ForewordResearchMethodologyHowTechnologyIsHelpingBusinessesGrow?HowTechnologyIsChangingOurWorkingEnvironment?HowTechnologyIsAffectingBusinessSecurity?HowTechnologyIsChangingJobRoles?LookingAheadto2024-Tech.coManagingEditor,JenniferMcIlveenIt’sbeenalittleoverayearsincetheglobaltechlandscapewitnessedagroundbreakingshiftwiththeintroductionofChatGPT.ThesubsequentsurgeofAIchatbots-includingBard,Claude,andChatGPTitself-hasmadewavesinthetechworldandfirmlyplantedtechnologyattheforefrontofbusinessleaders’minds,aswellasintheconsiderationsoftheircustomersandclients,whenitcomestoreviewingspendingandperformance.Aswestepinto2024amideconomicuncertainties,theneedfororganizationstounderstandhowemergingandestablishedtechnologiescouldinfluencetheiremployees,competitiveness,andoverallperformancehasneverbeenmorecritical.HowisAIchangingandchallengingjobroles?Isithavingtheimpactthatthemediaattentionsuggestsitmightbe?Arethereothertechnologiesaffectingworkprocesses,fromhiringtocrisismanagement,toagreaterextent?Whatfactorsandtechnologiespredictimprovementsinproductivity,businessgrowth,andjobsatisfaction?Whattoolsandskillscanbusinessesinvestintopreparethemselvesforthecomingyear?Ifyou’reinthethroesofplanningtheyearaheadforyourteam,thisone’sforyou.Tech.co’sinauguralreportcoveringtheimpactoftechnologyontheworkplaceprovidesaninsightintothesequestionsandmore.Basedonacomprehensivesurveyofover1000US-basedbusinessleaders,wewillunravelthemultifacetedinfluenceoftechnologyontheworkplaceoftoday.Beyondtheimpactofartificialintelligence(AI),we’lldelveintoremoteworkingtrends,thechallengesposedbydatabreaches,andreactionstotheconceptofafour-dayworkweek,amongotherkeyconsiderationsdominatingthemindsofbusinessleaderstoday.JENNIFERMCILVEENResearchMethodologyToinformhowtechnologyisimpactingtheworkplacein2024,Tech.cosurveyedalargesampleofseniorleadershipprofessionalsfrombusinessesbasedintheUnitedStates.Seniorleadershipprofessionalshadjobtitlesrangingfrommanagertodirector.Wesurveyedcompanieswith10ormoreemployeestoensurethatourdatacapturedtheexperiencesandperspectivesofindividualsholdingkeyleadershiproleswithinestablishedorganizations.Toensureanimpartialandunbiasedsample,thisreport’sdatawasgatheredthroughasurveywithparticipantsselectedviaathird-partypanelprovider,inOctober2023.ToguaranteeanaccuratereflectionofUSbusinesses,atotalof1047responseswereobtainedataconfidencelevelof99.9%.HowIsTechnologyHelpingBusinessesGrow?HowIsTechnologyHelpingBusinessesGrow?Technologyhasalwaysbeenpivotalforbusinessgrowth,whetherit’sbyallowingcompaniestoreachcustomersinnewandimprovedways,orunlockingnewpossibilitiesforproductsandservicesthatinspiredemand.Today,akeywaybusinessesusetechnologytoenablegrowthisthroughincreasingteamconnectivitybyusingcommunicationandcollaborationtoolslikevideoconferencingandmessaging.Whilethesekindsoftoolsaren’tcompletelynew,theyareeverdeveloping.Infact,wefoundthemtobeamongthemostanticipatedbusinesstechnologiesof2024.GenerativeAItoolsareanot