世界银行财年莱索托国家意见调查报告（英）.pdf

FY2024LesothoCountryOpinionSurveyReportECRBusinessIntelligenceTeam|April2024PublicDisclosureAuthorizedPublicDisclosureAuthorizedPublicDisclosureAuthorizedPublicDisclosureAuthorizedAcknowledgementsTheLesothoCountryOpinionSurveyispartoftheCountyOpinionSurveyProgramseriesoftheWorldBankGroup.ThisreportwaspreparedbytheBusinessIntelligence(BI)team,ledbyJoséDeBuerba(SeniorExternalAffairsOfficer)andSvetlanaMarkova(SeniorExternalAffairsOfficer).YuliaDanilina,JessicaCameron,NanLin,andSofyaGubaydullinaoversawthedesign,reporting,andanalysisofthesurveyresults.NoreenWambuiandIrinaPopovaprovideddatasupport.BIacknowledgesthesignificantcontributionfromtheLesothocountryteamandindependentfieldingagency,theNationalUniversityofLesothoEconomicsDepartment.Inparticular,BIisgratefulforthesupportfromMafupuEstherMokoena(OperationsOfficer)whocoordinatedthesurvey-relatedactivitiesfromMaseru,Lesotho.ContentsObjectivesMethodologyOverviewOverallContextOverallAttitudesTowardtheWorldBankGroupWorldBankGroup’sSupportinDevelopmentAreasWorldBankGroup’sEngagementontheGroundinLesothoWorldBankGroup’sFinancialInstrumentsandKnowledgeWorkTheFutureRoleoftheWorldBankGroupinLesothoCommunicationandOutreachDemographicsoftheSampleandDetailedMethodology3ObjectivesThissurveywasdesignedtoassisttheWorldBankGroup(WBG)ingainingabetterunderstandingofhowstakeholdersinLesothoperceivetheWBG.Thesurveyexploredthefollowingquestions:1.OverallContext:HowfamiliararetheywiththeWBG?HowmuchdotheytrusttheWBG?2.KeyIndicators:WhatopiniondokeystakeholdershaveoftheWBGwhenitcomestoitseffectiveness,relevance,alignmentwithLesotho’sdevelopmentpriorities,andotherkeyindicators?Areopinionsimprovingordeclining?3.DevelopmentPriorities:Whatareasofdevelopmentareperceivedtobethemostimportant?Havetheprioritieschangedoverthepastthreeyears?HoweffectiveistheWBGperceivedtobeintheseareas?4.EngagementontheGround:HowistheWBGperceivedasadevelopmentpartnerinLesotho?Areopinionsimprovingordeclining?5.FinancialInstrumentsandKnowledgeWork:WhatdokeystakeholdersvaluethemostwhenitcomestotheWBG’sworkinLesotho?WhatopiniondokeystakeholdershaveofWBGfinancialinstrumentsandknowledgeproducts?Areopinionsimprovingordeclining?Whatarestakeholders’suggestionstoimproveWBG’seffectiveness?6.CommunicationandOutreach:Whatarethepreferredcommunicationchannels?Aretheredifferencesamongstakeholdergroupsintermsofpreferredchannels?7.MessageRecall:WhatkeytopicsthattheWBGcommunicatesdostakeholdersrecall?IstherearelationshipbetweenmessagerecallandviewsoftheWBG’swork?4QMethodologyOverview▪FieldedJanuary–February2024▪437potentialparticipantswereaskedtocompleteamostlyquantitativesurvey▪Respondentscompletedthequestionnaireonlineorinface-to-faceinterviewswithfieldingagencyrepresentatives▪ListofnamesprovidedbytheWBGcountryteamandsupplementedbythefieldingagency▪Processmanagedonthegroundbythefieldingagency▪152participants(26%responserate)▪51%fromMaseru▪55%currentlycollaboratewiththeWBG▪ComparedtoFY21CountrySurvey▪109participants(40%responserate)▪Respondentscompletedthequestionnaire